Dear David and Karen,
Once a year, our office brings in special training to benefit the staff and the operation of the clinic. This year, for the first time, we chose your training, to help us learn how to deliver top quality customer service to our clients and stay sane in the process. Many of our clients are low-income with sick and struggling children. It’s a very high pressure situation for them, and for us.
Your training was really outstanding – one of the best I have ever attended. It was motivating and insightful. Our staff gained tools that many are using every day to feel more of a sense of self-mastery and control over their lives. The feedback was very positive from everyone, from doctors to the administrative support. I think the doctors appreciated it the most, actually. You opened up a group discussion on issues we have not addressed so openly in the past: stress, how we respond to it, and how we treat each other under pressure.
I am seeing a real difference in myself and others, and I wanted to thank you for bringing this program to our group. I recommend your training with enthusiasm.
Sincerely,
Office Manager
Bay Area Pediatric and Pulmonary Clinic
747 52nd Street, Suite 5409
Oakland, CA 94609